Return and Refund Policy

Last updated: September 20, 2026

Thank you for shopping with KASHIWA TRADING. We sell new and pre-owned products, including video games, electronics, mobile phones and parts, automotive parts, and other Japanese goods.

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To be eligible for a return:

• The item must be in the same condition in which you received it.

• All accessories, manuals, labels, packaging, and included items must be returned.

• New or sealed products must remain unopened and unused.

• Pre-owned products must not have any additional damage, modification, or missing parts.

• You must provide your order number and proof of purchase.

Please do not return an item without contacting us first. Unauthorized returns may not be accepted.

To request a return, contact:

Email: [email protected]

If your return is approved, we will provide the return address and return instructions. All approved returns must be shipped within 14 days after authorization.

Pre-Owned Products

Many of our products are pre-owned. Normal wear, scratches, discoloration, label damage, or packaging damage may be present and will be described or shown in the product listing.

A return will not be approved solely because of a condition that was clearly described or visible in the product photographs before purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, materially different from the description, or if you receive the wrong item, contact us as soon as possible. We recommend contacting us within 7 days of delivery.

Please include:

• Your order number

• A description of the problem

• Photographs of the item

• Photographs of the shipping box and packaging

• A video showing the problem, when applicable

If we confirm that the item was damaged during shipping, defective, incorrectly described, or sent in error, KASHIWA TRADING will cover the reasonable return shipping cost or provide another appropriate solution.

Do not discard the item, packaging, or shipping materials until the claim is completed.

Automotive and Electronic Parts

Customers are responsible for confirming compatibility, part numbers, specifications, voltage, region, and installation requirements before ordering.

Installed, modified, disassembled, programmed, damaged, or incorrectly installed automotive or electronic parts cannot normally be returned unless the item was defective or materially different from the listing when received.

Installation and diagnostic costs, labor charges, towing expenses, programming charges, and other indirect costs are not refundable.

We recommend installation by a qualified professional.

Non-Returnable Items

The following items cannot normally be returned:

• Digital products, download codes, license keys, or activated software

• Gift cards

• Personalized or specially ordered products

• Items sold for parts, repair, or as “Junk,” when their condition was clearly disclosed

• Opened sealed software, games, or collectible products

• Items damaged through misuse, improper storage, incorrect voltage, modification, disassembly, or improper installation

• Items missing original accessories, components, serial-number labels, or security markings

• Hazardous materials or products that cannot legally or safely be returned

• Final-sale items clearly identified as non-returnable before purchase

This section does not limit any rights that cannot legally be excluded.

Change-of-Mind Returns

For approved change-of-mind returns:

• The customer is responsible for return shipping costs.

• The original shipping charge is non-refundable.

• Import duties, customs charges, taxes, and carrier fees are non-refundable by KASHIWA TRADING.

• We strongly recommend using tracked and insured shipping.

• The customer is responsible for the returned item until it is delivered to us.

If an item is returned internationally without the correct customs declaration, any resulting duties, taxes, or fees may be deducted from the refund.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us at [email protected].

We may deduct an amount from the refund if the returned item has been used, damaged, altered, or returned with missing parts after delivery to the customer.

Exchanges

The fastest way to receive a replacement is to return the original item following the approved return procedure and place a new order after the return is accepted.

When an incorrect or defective item was supplied, please contact us before placing another order.

Order Cancellations

Please contact us immediately if you need to cancel an order.

We will try to cancel orders that have not yet been shipped. After an order has been shipped, it must follow the return procedure described in this policy.

Refused and Unclaimed Shipments

If a shipment is refused, unclaimed, or returned because an incorrect or incomplete address was provided, the original shipping cost and any return shipping, customs, storage, or carrier fees may be deducted from the refund.

Consumer Rights

This policy does not exclude or restrict any mandatory consumer rights available under applicable law. If local law provides rights that are more favorable than this policy, those legal rights will apply.

Contact Us

For return or refund questions, contact:

KASHIWA TRADING
Email: [email protected]
Website: https://www.kashiwatrading.com