Versand

Shipping Policy

Last updated: September 20, 2026

Thank you for shopping with KASHIWA TRADING. We ship products from Shizuoka, Japan, to customers in Japan and eligible international destinations.

Order Processing Time

Orders are normally prepared and dispatched within 1–5 business days after payment is confirmed.

Business days do not include Saturdays, Sundays, Japanese public holidays, or days when shipping carriers are closed.

Orders requiring additional inspection, special packaging, export documentation, or compatibility confirmation may require additional processing time.

You will receive a shipping confirmation email with tracking information after your order has been dispatched.

Shipping Methods

Depending on the destination, product type, weight, size, value, and available service, orders may be shipped using:

Japan Post
EMS
FedEx
DHL
UPS
ECMS
Another tracked international shipping service

The shipping carrier may be selected automatically to provide a suitable and reliable service. A specific carrier is not guaranteed unless confirmed by KASHIWA TRADING before purchase.

Free Shipping

Products marked as Free Shipping include the standard shipping charge in the product price.

Free Shipping does not include:

Import duties
Customs taxes
VAT or local sales taxes
Customs clearance charges
Remote-area surcharges
Address-correction fees
Storage charges
Return shipping costs

Expedited shipping may be available for an additional charge.

Estimated Delivery Times

Estimated delivery times begin after the order has been dispatched.

Typical delivery estimates are:

Japan: 2–7 business days
Asia: 5–12 business days
United States and Canada: 7–20 business days
United Kingdom and Europe: 7–20 business days
Australia and New Zealand: 7–18 business days
Other destinations: 10–30 business days

Express delivery, when available, normally takes approximately 3–10 business days after dispatch.

These delivery times are estimates only and are not guaranteed.

Delivery may take longer because of customs inspections, holidays, weather, carrier disruptions, remote destinations, security checks, incorrect addresses, or other circumstances outside our reasonable control.

Tracking Information

Tracked shipping will normally be used for international orders.

Tracking information may take 24–72 hours after dispatch to appear on the carrier’s website.

Customers are responsible for monitoring tracking information and responding to delivery notices, customs requests, or carrier communications.

If tracking has not updated for more than 14 days, please contact us at:

[email protected]

Customs Duties and Import Taxes

International customers are responsible for checking their country’s import laws before ordering.

The customer is responsible for all applicable:

Import duties
Customs charges
VAT
Local taxes
Brokerage fees
Inspection fees
Storage fees
Carrier handling fees

These charges are not included in the product price or Free Shipping unless clearly stated during checkout.

KASHIWA TRADING cannot predict or control charges imposed by customs authorities or delivery companies.

We will declare the actual product type and transaction value on customs documentation. We cannot declare a lower value or mark a commercial order as a gift.

If customs authorities refuse, confiscate, destroy, or return an item because of the destination country’s laws, the customer may be responsible for the resulting costs.

Import Restrictions

Some products cannot be shipped to certain countries or may require special documentation.

Restrictions may apply to:

Lithium batteries
Mobile phones and electronic devices
Automotive fluids or hazardous materials
Airbags and safety-related automotive components
Magnets
Aerosols
Chemicals
Certain wireless devices
Products restricted by export or import laws

If we cannot legally or safely ship an ordered product, we may cancel the affected item and issue a refund to the original payment method.

Shipping Address

Customers must provide a complete and accurate shipping address, including:

Full recipient name
Street address
Building or apartment number
City
State, province, or prefecture
Postal code
Country
Telephone number

Please contact us immediately if you need to change your address.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

The customer is responsible for costs caused by an incorrect or incomplete address, including address-correction fees, return shipping, customs charges, and reshipping costs.

P.O. Boxes and Remote Areas

Some carriers cannot deliver to P.O. boxes, military addresses, parcel lockers, or remote areas.

We may contact you to request a physical street address or an additional shipping payment when a remote-area surcharge applies.

If an appropriate delivery service is unavailable, we may cancel and refund the order.

Combined Shipping

When practical, multiple items from the same order may be shipped together.

Large, fragile, hazardous, or differently located items may be shipped separately. Separate packages may have different tracking numbers and delivery dates.

Packaging

We carefully package products to protect them during transportation.

We may use recycled boxes, cushioning, or other clean packaging materials when appropriate. This helps reduce waste and does not affect the product’s stated condition.

Serial numbers, security markings, and package condition may be recorded before dispatch to protect both the customer and KASHIWA TRADING.

Delivery and Signature

A signature may be required for high-value orders.

If nobody is available to receive the package, the carrier may leave a delivery notice, arrange redelivery, deliver to an authorized location, or hold the package for collection.

Customers are responsible for following the carrier’s instructions before the collection deadline.

Delayed Shipments

Shipping delays do not automatically qualify for a refund while the package remains in transit.

Please contact us if delivery significantly exceeds the estimated delivery period. We will review the tracking information and, when appropriate, open an investigation with the carrier.

Carrier investigations may require additional time to complete.

Lost Packages

If tracking indicates that a package may be lost, contact us at [email protected].

We may ask you to:

Confirm the shipping address
Check with household members or neighbors
Contact the local delivery office
Provide a written non-receipt confirmation
Cooperate with the carrier’s investigation

A replacement or refund may be provided after the carrier confirms the loss or when otherwise required by applicable law.

Damaged Packages

Please inspect your package immediately after delivery.

If an item arrives damaged, contact us as soon as possible. We recommend contacting us within 7 days of delivery.

Please provide:

Your order number
Photographs of the damaged item
Photographs of the shipping box
Photographs of the internal packaging
A photograph of the shipping label
A video showing the damage or malfunction, when applicable

Do not discard the item, packaging, or shipping materials until the claim has been completed.

Refused and Unclaimed Shipments

If a package is refused, unclaimed, or returned because the customer did not respond to customs or carrier requests, we may deduct the following costs from any refund:

Original shipping cost
Return shipping cost
Customs duties
Storage fees
Carrier fees
Other costs caused by the return

If reshipping is requested, the customer may be required to pay the new shipping cost before the package is sent again.

Returns

Shipping-related returns are also subject to our Return and Refund Policy:

https://www.kashiwatrading.com/policies/refund-policy

Please contact us before returning any product. Products returned without authorization may not be accepted.

Contact Us

For shipping questions, contact:

KASHIWA TRADING
Email: [email protected]
Website: https://www.kashiwatrading.com
Shipping origin: Shizuoka, Japan